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Leadership
Administrative Professionals are no longer behind-the-scenes supporters of organizational goals. They are decision makers, project managers, and strategic business partners.
The following topics are offered as part of the Leadership series of workshops:
Building a Reputation of Excellence
Administrative Leadership and Expectations
Business Acumen – A Necessary Attribute
Communicating with Purpose --Making an Impact in the Workplace
Persuasion and Tact – Motivating and Influencing Others
Relationships
Administrative Professionals are the critical link between management and staff, customer and organization, communication and results.
The following topics are offered as part of the Relationship series of workshops:
Understanding Dimensions of Behavior (DiSC®)
Partnering Effectively with Your Team/Manager
Working with Difficult People
Striving for Excellence – Above Average Customer Service
Administrative Teamwork – Creating a Unified Purpose and Mission
Professionalism
Administrative Professionals are corporate ambassadors who influence organizational tone, culture, productivity, and achievement.
The following topics are offered as part of the Professionalism series of workshops:
The Mark of Distinction -- A Positive Attitude
Phone Finesse – Ensuring a Good Connection
Managing Time, Workload, and Multiple Responsibilities
Office Etiquette – Respectful & Considerate Behavior
A Purposeful Career – Creating a Roadmap for Success
Weathering the Storm – Managing Difficult Times
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